Terms of Service
Please read these terms carefully before using our services and placing orders.
Last updated: December 2024
Agreement to Terms
By accessing and using the Comfort Customs website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
These terms apply to all visitors, users, and customers who access or use our service, including but not limited to:
- Browsing our website
- Placing orders for custom embroidered products
- Uploading images for custom designs
- Using our customer service
Our Services
Custom Embroidery
Comfort Customs specializes in creating custom embroidered clothing and accessories based on images you provide. Our services include:
- Hand-drawn artwork creation from your photos
- Professional embroidery on various apparel items
- Custom design consultations
- Quality assurance and customer support
Important Note
All our products are custom-made to order. We do not maintain inventory of pre-made items. Each piece is created specifically for your order after it's placed.
Orders & Payments
Order Process
- Select your product and upload your image(s)
- Provide any special instructions
- Review and complete your order with payment
- Our artists create a hand-drawn design (3-5 business days)
- We embroider your custom piece (5-7 business days)
- Your order ships to you (3-5 business days for US)
Pricing & Payment
- All prices are displayed in your selected currency and include design creation. Original pricing is in USD and converted at current exchange rates.
- Payment is required in full at the time of order
- We accept major credit cards and PayPal
- Prices do not include shipping unless specified
- Custom rush orders incur additional fees
Order Modifications
Changes to orders may be possible before production begins. Contact us immediately if you need to modify your order. Once artwork creation or embroidery has started, modifications may not be possible.
Image Upload Requirements
Your Responsibilities
By uploading images to our service, you represent and warrant that:
- You own the rights to the image or have proper authorization
- The image does not infringe on any third-party rights
- The image does not contain offensive, illegal, or inappropriate content
- You have consent from any people depicted in the image
Prohibited Content
We reserve the right to refuse orders containing:
- Copyrighted material (logos, characters, branded content)
- Inappropriate, offensive, or explicit content
- Hate speech or discriminatory imagery
- Images that violate any laws or regulations
Image Quality
For best results, provide high-resolution images with good lighting and clear details. We may contact you for alternative images if quality is insufficient for embroidery.
Shipping & Delivery
Processing Times
- Design Creation: 3-5 business days
- Embroidery Production: 5-7 business days
- Shipping: 3-5 business days (US), 7-14 days (International)
- Total Time: 10-15 business days for most orders
Shipping Responsibility
Once your order ships, risk of loss transfers to you. We recommend purchasing shipping insurance for valuable orders. We are not responsible for packages lost or damaged by shipping carriers.
Address Accuracy
You are responsible for providing accurate shipping information. Orders shipped to incorrect addresses may incur additional shipping charges for re-delivery.
Returns & Exchanges
Custom Product Policy
Due to the custom nature of our products, we generally cannot accept returns for change of mind. However, we stand behind our quality and will address any legitimate issues.
We Accept Returns For:
- Manufacturing defects or quality issues
- Incorrect items sent (our error)
- Damage during shipping
- Significant deviation from approved design
Return Process:
- Contact us within 14 days of delivery
- Provide photos and description of the issue
- We'll review and approve if eligible
- Return the item in original condition using our prepaid label
- Refund or replacement processed within 7 business days
Intellectual Property
Your Content
You retain ownership of images you upload. By using our service, you grant us a limited license to use your images solely for creating your custom embroidered products and for order fulfillment purposes.
Our Content
All website content, including but not limited to text, graphics, logos, and software, is owned by Comfort Customs and protected by copyright laws. You may not reproduce or distribute our content without written permission.
Artwork Creation
Hand-drawn artwork created by our artists based on your images becomes part of your custom product. We may retain copies for quality control and potential reorders, but will not use your custom designs for other customers without permission.
Disclaimers & Limitations
Service Availability
We provide our services "as is" without warranties of any kind. We do not guarantee uninterrupted service and may suspend access for maintenance or other reasons.
Limitation of Liability
Our liability to you for any damages shall not exceed the amount you paid for the specific order giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
Force Majeure
We are not responsible for delays or failure to perform due to circumstances beyond our control, including but not limited to natural disasters, pandemics, supply chain disruptions, or government actions.
Termination
We may suspend or terminate your access to our services at any time for violations of these terms, including but not limited to:
- Uploading prohibited content
- Fraudulent activity or chargebacks
- Abuse of our customer service
- Violation of intellectual property rights
Upon termination, your right to use our services ceases immediately, though these terms remain in effect for completed transactions.
Governing Law
These terms are governed by the laws of Florida, United States, without regard to conflict of law principles. Any disputes will be resolved in the courts of Miami-Dade County, Florida.
Contact Information
If you have questions about these Terms of Service, please contact us:
Email: info@comfortcustoms.com
Subject Line: Terms of Service Inquiry
Response Time: We'll respond within 48 hours
Updates to Terms
We may update these Terms of Service from time to time. When we do, we'll post the new terms on this page and update the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the new terms.