Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: December 2024
Information We Collect
Personal Information
When you place an order or create an account, we collect:
- Name and contact information (email, address)
- Billing and shipping addresses
- Payment information (processed securely by our payment providers)
- Order history and preferences
Custom Design Information
For custom embroidery orders, we collect:
- Photos and images you upload for custom designs
- Design preferences and special instructions
- Communication history regarding your custom orders
Automatically Collected Information
- Device information (browser type, operating system)
- Website usage data (pages visited, time spent)
- IP address and location data
- Cookies and similar tracking technologies
How We Use Your Information
Order Processing
- Process and fulfill your custom embroidery orders
- Create custom designs based on your uploaded images
- Communicate order status and shipping updates
- Handle customer service inquiries
Business Operations
- Improve our website and customer experience
- Analyze usage patterns and preferences
- Prevent fraud and ensure security
- Comply with legal obligations
Marketing Communications
- Send promotional emails about new products (with your consent)
- Share updates about your orders
- Provide customer support
- You can opt-out of marketing emails at any time
Information Sharing
We do not sell your personal information. We may share your information only in these limited circumstances:
Service Providers
We work with trusted third parties to process payments, ship orders, and provide customer support. These partners only receive information necessary to provide their services.
Legal Requirements
We may disclose information when required by law, to protect our rights, or in connection with a business transfer.
Data Security & Retention
Security Measures
- SSL encryption for all data transmission
- Secure servers and databases
- Regular security updates and monitoring
- Limited access to personal information
Custom Design Images
Photos you upload for custom designs are stored securely and used only for creating your embroidered items. We retain these images for order fulfillment and potential reorders unless you request deletion.
Data Retention
We keep your information as long as necessary to provide services, comply with legal obligations, and resolve disputes. You can request deletion of your personal data at any time.
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience:
Essential Cookies
Required for website functionality, shopping cart, and security.
Analytics Cookies
Help us understand how visitors use our website to improve user experience.
Marketing Cookies
Used to show relevant advertisements and measure campaign effectiveness.
Preference Cookies
Remember your settings and preferences for future visits.
You can control cookies through your browser settings, though this may affect website functionality.
Your Rights & Choices
You Have the Right To:
- ✓Access your personal information
- ✓Correct inaccurate information
- ✓Delete your personal data
- ✓Opt-out of marketing communications
- ✓Request data portability
- ✓Restrict data processing
- ✓Lodge a complaint with authorities
- ✓Control cookie preferences
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Email: info@comfortcustoms.com
Subject Line: Privacy Policy Inquiry
Response Time: We'll respond within 48 hours
Policy Updates
We may update this Privacy Policy occasionally. When we do, we'll post the new policy on this page and update the "Last updated" date. For significant changes, we'll notify you via email or website notice.